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Knowledgebase : Frequently Asked Questions
     
Of course! We love to make our customers happy and would go out of our way to help you find the best deals. Please make an account with us and watch out for our special offer emails.
Yes, all the phones on our website are brand new and factory sealed.
As long as your service provider provides a SIM card, you should be able to use any phone that you purchase from our website. However, for data compatibility, you should make sure to check the "Network Compatibility" tab on the product page to make sure t...
No. We are sorry but we do not take orders over the phone for security purposes. All orders are processed securely through our online servers. Our customer support however, will be glad to assist you in placing your order over the phone.
No we do not have a storefront. We are an e-commerce company and pride ourselves for our premium online service.
Yes we offer live chat support. Watch out for the LIVE CHAT icon at the top of our page and we will have a specialist on your task. Our premium customer service differentiates us from our competitors. Chat with us and we'll make sure we answer all your qu...
You can terminate your contract by directly contacting your service provider and asking them for a detailed breakdown of contract termination fee.
Use our 3G compatibility finder [1] to check if your phone is compatible with your carrier's 3G network. Links: ------ [1] http://www.gsmnation.com/operator/compatibility/calculator/
To use Bill Me Later®, you must enroll in a Bill Me Later® account. This account is separate from your PayPal(tm) account. To enroll in Bill Me Later®, please select "Checkout with PayPal(tm)" as the payment option on the checkout page. This will take ...
Your specific termination fee will be dependent on a number of factors: - The fee and proration schedule in effect when your contract took effect - The time remaining in your contract - The type of device purchased Call your service provider ...
Yes. Give us a call and talk to our personalized customer support [1] and we guarantee that no machine will answer your phone. Links: ------ [1] http://www.gsmnation.com/contact-us
If your service provider does not have SIM cards, then it may not use GSM technology on it's home network. For example, Verizon uses CDMA technology in the U.S. and GSM technology internationally. Our phones will not work with non-GSM service provider net...
OEM (original equipment manufactured) Accessories are the accessories made by cell phone and PDA manufacturers. An important point many people are unaware of is the fact that OEM Accessories are mandated by international standards as part of the qualifica...
GSM technology can work on multiple frequencies: 850 Mhz, 900 Mhz, 1800 Mhz, 1900 Mhz, and 1700/2100 Mhz. Some GSM phones support all the bands or frequencies, or just a couple. A dual band phone supports only two, usually 900/1800 or 850/1900. A tri-band...
You pick up the phone and contact us [1] right away. Links: ------ [1] http://www.gsmnation.com/contact-us
A backorder means that we are currently out of stock of the particular item. The ETA (estimated time of arrival) for back-order items is 7-10 business days. The item may be in transit so placing an order for the phone is still a good option. In case the i...
3G, short for 3rd Generation, is an umbrella term used to represent the third generation of mobile telecommunications technology. This technology allows cellphones (and other devices capable of connecting with wireless networks) to send and receive data a...
4G is the fourth generation of cell phone mobile communications standards and is a step up from 3G wireless technology. 4G is supposed to be anywhere from four to ten times faster than today's 3G networks. 4G, was previously only available in limited area...
A GSM service provider (carrier) is a company providing you with a working line and phone number. To do this, they will provide you with a SIM card that you insert in your device and activate your phone.
A SIM card is a small flat rectangle plastic that contains a microchip. This microchips is the heart of your phone, it contains your phone number, your address book, and the necessary information for your phone to work. All SIM cards look the same, but th...
An MVNO, Mobile Virtual Network Operator is a wireless communications services provider that does not own the wireless network infrastructure over which the MVNO provides services to its customers. An MVNO enters into a business agreement with a Mobile Ne...
An unlocked phone is a phone that can work with any SIM card and/or GSM service provider.
Bill Me Later® is a credit service offered by PayPal(tm). The standard plan is a six month payment period with no interest. There are no monthly payments; you can make the payments at your convenience in any amount you wish. You will not be charged intere...
Bluetooth is an industry specification that describes how mobile phones, computers and PDAs can easily interconnect with each other and with home and business phones and computers using a short wireless connection.
General Packet Radio Service (GPRS) is a mobile data service available to users of GSM mobile phones. It is often described as "2.5G", that is, a technology between the second (2G) and third (3G) generations of mobile telephony. It provides moderate speed...
Global System for Mobile Communication. Originally developed as a pan-European standard for digital mobile telephony, GSM has become the world's most widely used mobile system. Mobile Network Operators like T-Mobile and AT&T in the US are GSM based networ...
Short for Multimedia Message Service, a method of transmitting graphics, video clips, sound files and text messages over wireless networks using the WAP protocol.
An unlocked phone is a phone that can work with any GSM service provider as long as that service provider provides you an activated SIM card.
If you want to stay updated about the latest technology scoop, GSM Nation blog is the place to go. Our team of bloggers work day and night to churn out the most exciting content for our followers. So stop wasting time and subscribe to our blog [1], like u...
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